Your Privacy Rights – Last Updated: May, 2018
USE OF THE HOVER APP OR BRANDED VERSION
INFORMATION WE COLLECT ABOUT YOU
In General. We may collect personal information that can identify you such as your name and email address and other information that does not identify you. When you provide personal information through the Software and Services, the information may be sent to servers located in the United States and other countries around the world.
Information you provide. We may collect and store any personal information you enter on and through the Software and Services or provide to us in some other manner. This includes identifying information, such as your name, address, images of your property, geolocation of submitted images, e-mail address, telephone number, credit card information, and other personally identifiable information.
Device identifiers: While you use a mobile device like a tablet or phone to use or access our Software and Service, we may access, collect, store on your device, and/or remotely store one or more “device identifiers.” Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device. A device identifier may be data stored in connection with the device hardware, data stored in connection with the device’s operating system or other software, or data sent to the device by HOVER.
A device identifier may deliver information to us or to a third party partner about how you browse and use the Software and Services and may help us or others provide reports or personalized content and ads. Some features of the Software and Services may not function properly if use or availability of device identifiers is impaired or disabled.
Information from other sources. We may also periodically obtain both personal and non-personal information about you from other businesses, business partners, contractors and other third parties.
Information collected automatically. We automatically collect information from your browser when you visit HOVER Websites through the Software and Services. This information includes your IP address, your browser type and language, access times, the content of any undeleted cookies that your browser previously accepted from us (see “Cookies” below), and the referring website address.
Cookies. When you visit HOVER Websites through the Software and Services, we may assign your computer one or more cookies, to facilitate access to our site and to personalize your online experience. Through the use of a cookie, we also may automatically collect information about your online activity on HOVER Websites, such as the web pages you visit, the links you click, and the searches you conduct on our sites. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you choose to decline cookies, please note that you may not be able to sign in or use some of the interactive features offered on our website.
Other Technologies. We may use standard Internet technology, such as web beacons and other similar technologies, to track your use of our Software and Services. We also may include web beacons in promotional or other e-mail messages or newsletters to determine whether messages have been opened and acted upon. The information we obtain in this manner enables us to customize the Software and Services to deliver targeted advertisements and to measure the overall effectiveness of our online advertising, content, programming or other activities.
HOW WE USE THE INFORMATION WE COLLECT
In general. We may use information that we collect about you to:
- deliver the products and services that you have requested;
- manage your account and provide you with customer support;
- perform research and analysis about your use of, or interest in, our products, services, or content, or products, services or content offered by others;
- communicate with you by e-mail, postal mail, telephone and/or mobile devices or send newsletters about products or services that may be of interest to you either from us or other third parties;
- communicate with you with regard to partially completed service requests;
- verify your eligibility and deliver prizes in connection with contests and sweepstakes;
- manage our business; and
- perform functions as otherwise described to you at the time of collection.
Payment and Financial information. For manufacturer, dealer and contractor customers (“Professionals”), we may use financial information or payment method to process payment for any purchases made on our website, enroll you in the discount, rebate, and other programs in which you elect to participate and otherwise as needed to manage our business. For consumers, we use a third-party service to process credit card and payment information for any payments made on our website. We do not access or store credit card data.
With whom we share your information. We want you to understand when and with whom we may share personal or other information we have collected about you or your activities on HOVER’s Websites and HOVER Software or while using our Software and Services. HOVER will only share personal information with organizations or individuals with whom HOVER has a contractual relationship or on whom HOVER has performed background check.
Personal information. We may share personal information with:
- Sponsoring Companies: If your use of the Software and Services is being sponsored and paid for by a Sponsoring Company (a “Sponsored App”), HOVER may provide all information related to your use of the HOVER Websites and HOVER Software and Services to that Sponsoring Company, its affiliates and/or applicable service providers, who will have the ability to access, disclose, restrict, monitor, compile information and generate reports from your information and your general usage of the HOVER Websites and HOVER Software and Services, and may use the information for business and marketing purposes. If you do not agree to the sharing of your information or do not wish to be contacted by Sponsoring Company, or its affiliates or service providers, do not download or register to use the Sponsored App.If at any time you desire for HOVER not to share your information with any Sponsoring Companies or its affiliates or service providers or otherwise, you can opt-out by emailing HOVER at firstname.lastname@example.org.If you are a service provider who has downloaded and/or is using a Sponsored App, you also hereby acknowledge and consent to the Sponsoring Company’s or its affiliates’ or service providers’ ability to access, disclose, restrict, monitor, compile information and generate reports from your use of the Sponsored App and the Software and Services.
- Authorized service providers: We may share your personal information with our authorized service providers that perform certain services on our behalf. These services may include fulfilling orders, processing credit card payments, delivering packages, providing customer service, support and marketing assistance, performing business and sales analysis, supporting our website functionality, and other features offered through our Software and Services. We may also release information to collection and/or credit agencies for past accounts. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.
- Marketing Affiliates: When you are referred to us via a third party marketing affiliate, we may share your email address, and other information that you provide, to such marketing affiliate.
- Business Partners: When you make purchases or engage in promotions offered through HOVER Websites or HOVER Software, we may share personal information with the businesses with which we partner to offer you those products, services and promotions. When you elect to engage in a particular offer or program, you authorize us to provide your email address and other information provided to us in connection with that offer or program to that provider.
- Home Improvement Companies and Professionals: When you submit a request for a HOVER Deliverable or an estimate from a home improvement company or contractor (a “Home Improvement Professional”) through HOVER’s Websites and HOVER Software, you consent to our providing your personal information and request to the Home Improvement Professionals we match with your request. Sharing this information with Home Improvement Professionals allows them to contact you using the e-mail address or other contact information you provided. In addition, we have other approved contractual partners that fulfill service requests, or that utilize their own service professionals to supplement our network, and we share your information with them in order to attempt to provide the services requested. If using our Software and Services pursuant to a membership or other relationship with one of our partners, HOVER may share your service request activity information with such partner.
- Direct mail partners: From time to time we may share our postal mailing list with selected providers of goods and services that may be of interest to you. If you prefer not to have us share your postal mailing information with these selected providers of goods and services that may be of interest to you, you can notify us at any time by emailing us at email@example.com
Other Situations. We also may disclose your information:
- In response to a subpoena or similar investigative demand, a court order, or a request for cooperation from a law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us;
- When we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing;
- To protect and defend the rights, property or safety of our company, property owners, our users, our employees, or others;
- In connection with a substantial corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
Aggregated and non-personal information. We may share aggregated or anonymized information we collect under any of the above circumstances. We may also share it with third parties to develop and deliver targeted advertising on our websites and on websites of third parties. We may combine non-personal information we collect with additional non-personal information collected from other sources. We also may share aggregated information with third parties, including advisors, advertisers and investors, for the purpose of conducting general business analysis. For example, we may tell our advertisers the number of visitors to our website and the most popular features or services accessed. This information does not contain any personal information and may be used to develop website content and services that we hope you and other users will find of interest and to target content and advertising.
HOW YOU CAN ACCESS YOUR INFORMATION
If you have an online account with us, you have the ability to review and update your personal information online by logging into your account. You can also review and update your personal information by contacting us. More information about how to contact us is provided below.
YOUR CHOICES ABOUT COLLECTION AND USE OF YOUR INFORMATION
At any time, a consumer user can choose to no longer receive commercial or promotional emails or newsletters from us by accessing your user account and opting out. You also will be given the opportunity, in any commercial e-mail that we send to you, to opt out of receiving such messages in the future. It may take up to 30 days for us to process an opt-out request. As long as your account is active, we may send you other types of transactional and relationship e-mail communications, such as service announcements, administrative notices, and surveys, without offering you the opportunity to opt out of receiving them. To opt-out of such transactional and relationship communications you must disable your account and cease using the HOVER application and website. If you prefer not to have us share your postal mailing information with these selected providers of goods and services that may be of interest to you, you can notify us at any time by emailing us at firstname.lastname@example.org.
Our Software and Services are targeted to adults, and we do not knowingly collect personal information from children under the age of 13. If you believe we have collected personal information from a child under the age of 13, please contact us immediately at email@example.com.
SECURITY OF YOUR INFORMATION
WWe use industry standard physical, technical and administrative security measures and safeguards to protect the confidentiality and security of your personal information. However, since the Internet is not a 100% secure environment, we cannot guarantee, ensure, or warrant the security of any information you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your login information. Please note that e-mails and other communications you send to us through our Site are encrypted in transit, but once received, such information is not encrypted, and we strongly advise you not to communicate any confidential information through these means.
In the event we do suffer a data breach, we will promptly notify the affected users in accordance with applicable law.
YOUR CALIFORNIA PRIVACY RIGHTS
If you are a resident of California, in addition to the rights set forth above, you have the right to request information from us regarding the manner in which we share certain categories of personal information with third parties for their direct marketing purposes. California law gives you the right to send us a request at a designated address to receive the following information:
- the categories of information we disclosed to third parties for their direct marketing purposes during the preceding calendar year
- the names and addresses of the third parties that received that information; and
- if the nature of the third party’s business cannot be determined from their name, examples of the products or services marketed.
We may provide this information in a standardized format that is not specific to you. The designated email address for these requests is firstname.lastname@example.org.
VISITING OUR WEBSITES FROM OUTSIDE THE UNITED STATES AND CONSENT TO PROCESSING
- Access and Update. You can review and change your Personal Data by logging into the Websites and visiting your “Account” page. You may also notify us through the contact information below of any changes or errors in any Personal Data we have about you to ensure that it is complete, accurate, and as current as possible. Please note that if you request access to your Personal Data other than through our Websites, you may be charged a fee subject to a maximum set by applicable law. We may also not be able to accommodate your request if we believe it would violate any law or legal requirement or cause the information to be incorrect.
- Restrictions. You have the right to restrict our processing of your Personal Data under certain circumstances. In particular, you can request we restrict our use of it if you contest its accuracy, if the processing of your Personal Data is determined to be unlawful, or if we no longer need your Personal Data for processing, but we have retained it as permitted by law.
- Portability. To the extent the Personal Data you provide is processed based on your consent, you have the right to request that we provide you a copy of, or access to, all or part of such Personal Data in structured, commonly used and machine-readable format. You also have the right to request that we transmit this Personal Data to another controller, when technically feasible.
- Withdrawal of Consent. To the extent that our processing of your Personal Data is based on your consent, you may withdraw your consent at any time by closing your account. Withdrawing your consent will not, however, affect the lawfulness of the processing based on your consent before its withdrawal, and will not affect the lawfulness of our continued processing that is based on any other lawful basis for processing your Personal Data.
- Right to be Forgotten. You have the right to request that we delete all of your Personal Data. We cannot delete your Personal Data except by also deleting your user account, and we will only delete your account when we no longer have a lawful basis for processing your Personal Data or after a final determination that your Personal Data was unlawfully processed. We may not accommodate a request to erase information if we believe the deletion would violate any law or legal requirement or cause the information to be incorrect. In all other cases, we will retain your Personal Data as set forth in this policy. In addition, we cannot completely delete your Personal Data as some data may rest in previous backups. These will be retained for the periods set forth in our disaster recovery policies.
- Complaints. You have the right to lodge a complaint with the applicable supervisory authority in the country you live in, the country you work in, or the country where you believe your rights under applicable data protection laws have been violated. However, before doing so, we request that you contact us directly in order to give us an opportunity to work directly with you to resolve any concerns about your privacy.
- How You May Exercise Your Rights. You may exercise any of the above rights by contacting us through any of the methods below. If you contact us to exercise any of the foregoing rights, we may ask you for additional information to verify your identity. We reserve the right to limit or deny your request if you have failed to provide sufficient information to verify your identity or to satisfy our legal and business requirements.
DATA RETENTION PERIODS
We will retain your personal data for the entire time that you keep your account open. After you close your account, we may retain your Personal Data:
- for as long as necessary to comply with any legal requirement;
- on our backup and disaster recovery systems in accordance with our backup and disaster recovery policies and procedures;
- for as long as necessary to protect our legal interests or otherwise pursue our legal rights and remedies; and
- for data that has been aggregated or otherwise rendered anonymous in such a manner that you are no longer identifiable, indefinitely.
NO RIGHTS OF THIRD PARTIES
THIRD PARTY SITES
Legal Department, HOVER, Inc. 539 Bryant Street, Suite 302 San Francisco, CA 94107
HOW TO CONTACT US